Privacy Policy

Brixel Property Partners
Effective Date: 1 March 2026 | Version 1.0 | ABN: 68 260 583 826

1. Introduction

James Iodice trading as Brixel Property Partners (ABN 68 260 583 826) ("Brixel", "we", "us", "our") is committed to protecting the privacy of individuals who interact with our business. This Privacy Policy explains how we collect, use, store, disclose and otherwise manage your personal information in accordance with the Privacy Act 1988 (Cth) ("Privacy Act") and the Australian Privacy Principles ("APPs") contained within it. By engaging our services, visiting our website, booking a Clarity Call, or otherwise providing us with your personal information, you consent to the collection, use and disclosure of your personal information as described in this Privacy Policy.

2. About Us

Brixel Property Partners is a licensed buyer's agent and property acquisition firm that assists Australians to identify and acquire suitable investment properties. We are based in Queensland, Australia, and operate nationally.

3. What Personal Information We Collect

We collect personal information that is reasonably necessary for our business functions and activities. The types of personal information we may collect include:

3.1 Identity & Contact Information

  • Full name

  • Date of birth

  • Residential and mailing address

  • Email address

  • Phone number

3.2 Financial Information

  • Household income and employment details

  • Assets and liabilities

  • Superannuation balance and fund details

  • Existing property ownership details

  • Borrowing capacity and mortgage information

3.3 Identity Verification Documents

For the purposes of complying with our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) ("AML/CTF Act"), we are required to verify the identity of our clients. This may include collecting:

  • Australian passport or foreign passport

  • Australian driver's licence

  • Medicare card or other government-issued identity documents

We will only collect identity documents to the extent required to meet our legal obligations. We will not use identity documents for any other purpose without your consent.

4. How We Collect Your Personal Information

We collect personal information in a number of ways, including:

  • Through our website at www.brixelpropertypartners.com.au, including via contact forms and Clarity Call booking forms

  • During telephone, video or in-person consultations with you

  • Through signed client service agreements and onboarding documentation

  • From referrals by third parties such as mortgage brokers, financial planners or other professional referral partners

  • Through our CRM platform (Go High Level) when you engage with our marketing communications

Where it is reasonable and practicable, we will collect personal information directly from you. Where we collect personal information about you from a third party, we will take reasonable steps to ensure you are made aware of this.

5. Why We Collect and Use Your Personal Information

We collect, hold and use your personal information for the following purposes:

  • To provide you with property search and acquisition services

  • To assess your property holdings and develop a property search criteria framework appropriate to your circumstances

  • To communicate with you about your engagement with Brixel and to provide updates on your property transaction

  • To verify your identity in accordance with our AML/CTF obligations under the AML/CTF Act

  • To refer you to and liaise with third party service providers engaged in your transaction (including mortgage brokers, conveyancers, solicitors, property managers and developers)

  • To send you marketing communications, property market updates, educational content and information about our services (where you have consented or where permitted by law)

  • To manage and administer our client relationships and business operations

  • To comply with our legal, regulatory and contractual obligations

  • To respond to enquiries, complaints or feedback

We will only use your personal information for the purposes for which it was collected, or for a related purpose that you would reasonably expect, unless you have consented to another use or we are required or authorised by law to use it for another purpose.

6. Disclosure of Your Personal Information

We may disclose your personal information to the following categories of third parties where necessary to deliver our services or comply with our legal obligations:

6.1 Service Providers Engaged in Your Transaction

  • Mortgage brokers and finance specialists (to assist with loan pre-approval and financing)

  • Conveyancers and solicitors (to facilitate the legal transfer of property)

  • Property managers (to secure tenants and manage investment properties post-settlement)

  • Property developers and vendors (to negotiate and execute property purchases on your behalf)

6.2 Regulatory Bodies

AUSTRAC (the Australian Transaction Reports and Analysis Centre), where we are required to report under the AML/CTF Act, including for the purposes of suspicious matter reporting, threshold transaction reporting and identity verification compliance.

6.3 Technology & Platform Providers

We use the following third-party platforms to operate our business. These platforms may store or process your personal information on our behalf:

  • Go High Level (CRM, marketing automation and client communication platform — servers may be located outside Australia, including in the United States)

  • Squarespace (website hosting — servers may be located outside Australia)

  • Google Analytics (website analytics — data processed by Google Inc., United States)

  • Meta (Facebook/Instagram) Pixel — used for advertising retargeting purposes

Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a manner consistent with the Australian Privacy Principles. By using our website and services, you acknowledge that your information may be transferred to and stored in countries outside Australia, including the United States.

6.4 Other Disclosures

We may also disclose your personal information where:

  • You have consented to the disclosure

  • We are required or authorised to do so by law (including by court order or legal process)

  • Disclosure is necessary to prevent a serious threat to life, health or safety

7. Marketing Communications

With your consent, we may send you email newsletters, property market updates, educational content and information about our services. We use Go High Level to manage our marketing communications and email sequences. You may opt out of receiving marketing communications from us at any time by:

Please note that even if you opt out of marketing communications, we may still need to contact you for administrative or service-related purposes in relation to an active client engagement.

8. Cookies and Website Tracking

Our website (www.brixelpropertypartners.com.au) uses cookies and similar tracking technologies to improve your browsing experience and to help us understand how our website is used.

8.1 What Are Cookies

Cookies are small text files placed on your device by a website. They allow the website to recognise your device and store certain information about your preferences or interactions.

8.2 What We Use

  • Google Analytics — to collect non-personally identifiable information about how visitors use our website, including pages visited, time on site and traffic sources

  • Meta (Facebook/Instagram) Pixel — to measure the effectiveness of our advertising campaigns and to allow us to show relevant advertisements to people who have previously visited our website

  • Squarespace analytics cookies — functional cookies required to operate the website You can control and manage cookies through your browser settings.

Please note that disabling cookies may affect the functionality of certain parts of our website. For more information about how to manage cookies, visit www.allaboutcookies.org.

9. Data Security and Storage

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure. Your personal information is primarily stored and processed through the following platforms:

  • Go High Level (CRM and client records) • Squarespace (website data and form submissions)

  • Email communications stored in our business email system

While we take reasonable precautions, no data transmission over the internet or electronic storage system is completely secure.

We cannot guarantee the absolute security of your personal information. If you have reason to believe that your personal information has been compromised, please contact us immediately at james@brixelpropertypartners.com.au.

10. Data Retention

We retain personal information for as long as is necessary to fulfil the purposes for which it was collected, and to comply with our legal and regulatory obligations.

Specifically:

  • Client records and identity verification documentation will be retained for a minimum of seven (7) years from the date of the relevant transaction or last service engagement, in accordance with our obligations under the AML/CTF Act

  • Marketing and communication records will be retained until you opt out or request deletion, or until they are no longer required for business purposes

When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

If you wish to request deletion of your personal information (subject to our legal obligations to retain certain records), please contact us using the details in Section 13.

11. Your Right to Access and Correct Your Personal Information

You have the right to request access to the personal information we hold about you, and to request that we correct any personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.

To make an access or correction request, please contact us in writing using the details set out in Section 13.

We will respond to your request within a reasonable timeframe (generally within 30 days).

We may decline an access or correction request in certain circumstances permitted by the Privacy Act, in which case we will provide you with written reasons for the refusal.

We do not charge a fee for making an access request, but we may charge a reasonable fee for the cost of providing access where the request is complex or resource-intensive.

12. Privacy Complaints

If you believe that we have breached the Australian Privacy Principles or this Privacy Policy, or if you have a concern about how we have handled your personal information, you are entitled to make a complaint.

Please direct your complaint in the first instance to:

We will acknowledge receipt of your complaint and aim to provide a substantive response within 30 days. If we are unable to resolve your complaint within this timeframe, we will notify you and keep you informed of our progress.

If you are not satisfied with our response, or if you believe we have not adequately addressed your complaint, you may refer the matter to the Office of the Australian Information Commissioner (OAIC):

  • Website: www.oaic.gov.au

  • Phone: 1300 363 992

  • Post: GPO Box 5288, Sydney NSW 2001

13. How to Contact Us

If you have any questions about this Privacy Policy, wish to make an access or correction request, opt out of marketing communications, or raise a privacy concern, please contact us:

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations or regulatory requirements.

The current version of our Privacy Policy will always be available on our website at www.brixelpropertypartners.com.au.

Where we make material changes to this Privacy Policy, we will take reasonable steps to notify you, which may include updating the effective date at the top of this document and notifying active clients by email.

Your continued use of our services or website after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

15. Governing Law

This Privacy Policy is governed by the laws of Queensland, Australia and the Commonwealth of Australia, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.